FSWP Events & News

Doctor's Corner
"Coffee House Tour"
Family Services of Western Pennsylvania Wins Wishart Award
Fall 2008 Newsletter click here
Satisfaction Report 2006-2007
2006-2007 Annual Report in PDF click here  View our Newsletter in PDF format. Posted December 24, 2007

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Family Services of Western Pennsylvania has won the prestigious Alfred W. Wishart, Jr. Award for Excellence in NonProfit Management. The Wishart Award is made annually by The Forbes Fund to an Allegheny County based nonprofit human service or community development organization that has demonstrated a sustained commitment to excellence in management and governance. With the award, Family Services will also receive a $10,000 grant from The Forbes Funds. 

In winning the award, Family Services demonstrated visionary leadership, understanding and anticipating people’s diverse needs, and the value it places on employees and partnerships. Family Services is well-known in the field for outcomes-oriented planning, management by fact, and the quality and consistency of its services. One of the innovative initiatives Family Services has undertaken is to apply the Toyota Production System model to human services programming.  

The award was presented on May 9th during the 2008 Nonprofit Summit at the David Lawrence Convention Center in Pittsburgh. The Forbes Fund presents the annual award after a rigorous review process of nonprofits who are nominated early in the year.  

Don Goughler, CEO of Family Services, states “ we believe that our success is measured by the achievements of the people who we meet in our programs every day. If they reach their goals then we have done a good job.”  The agency measures outcomes in thirty-five different programs and publishes an outcomes report each year.   

Family Services serves a population of great diversity in southwestern Pennsylvania – ranging from birth through senior citizens and representing all races and income levels. The people seeking services present a wide range of behavioral health diagnoses as well as general social services issues.

                                 COFFEE HOUSE TOUR

Family Services of Western Pennsylvania will kick off its  “Foster Care: The Coffee House
Tour 2008” this month. The Coffee House Tour provides a unique opportunity for people who would like to know more about
becoming a foster parent to join Family Service’s foster care staff for a cup of coffee and a casual conversation about how the
foster care system works, what the requirements are to be a foster family, and the training, preparation and support that foster
parents receive from Family Services. 
 
For more information click on

DOCTOR'S CORNER

Psychiatry is the medical specialty that diagnoses and treats brain problems leading to mood, thinking, and behavioral disturbances. In the last two decades, great strides have been made in building an evidence base for treating psychiatric disorders.  For example, very large studies investigating treatments for schizophrenia, bipolar disorder, and depression have recently been completed.  The CATIE trial for schizophrenia, STEP-BD trial for bipolar disorder, and STAR-D trial for depression were national studies, sponsored by the National Institute for Mental Health (NIMH). Results are continuing to be published.  Similar projects have been completed in Europe as well.  These studies provide a wealth of information and will help guide treatment for these disabling conditions in the future.
However, despite the progress in the past two decades, psychiatry is still without objective measurements, such as genetic testing or clinically reliable brain imaging.  As such, progress relies on good clinical practice. Nowhere is it more important to have good clinical practice than in community mental health centers.  These centers provide treatment for a large group of patients with serious psychiatric conditions, including those who are severely and persistently mentally ill.
Even though the results of the CATIE, STEP-BD and STAR-D trials are difficult to interpret at times, certain recommendations are clear-cut.  These recommendations include incorporating standardized assessment techniques, measurement based practice, and stepwise treatment algorithms in community clinics.
At Family Services of Western Pennsylvania, strong efforts are being made to follow these guidelines and recommendations.  The fact remains that there is a large difference between research studies and real-world treatment in the community.  Many factors are responsible for these differences. Research studies select patients carefully, and follow strict protocols, which include much support for the participating subjects.  Real-world clinics cannot exclude or select patients, and cannot support patients as well as researchers do. Therefore, it remains to be seen how research results translate into the community.
At Family Services of Western Pennsylvania, ongoing outcome studies are being performed to evaluate how certain psychiatric conditions respond to the real-world treatments.  These outcome studies have focused on depression, attention deficit hyperactivity disorder, aggression, and bipolar disorder, among others.
In the future, these real-world outcome studies will be discussed on this web site.
I invite you to return to this web site in the future to review the results of our treatments.
Leo Bastiaens MD
Medical Director

CUSTOMER SATISFACTION REPORT

Family Services of Western Pennsylvania continuously strives for customer satisfaction, service excellency, and quality improvement of all programs and services provided.  One mechanism to attain feedback from the individuals served is the customer satisfaction survey process. All Agency programs distribute satisfaction surveys to individuals receiving a service and to external customers such as teachers and foster parents.  A total of 2311 surveys were completed for the Fiscal Year 2006-2007 with an agency wide response rate of 83%. The data management was done by the Department of Research and Quality Improvement and results were presented to each program in the form of written reports.  As part of the quality improvement process, supervisors were asked to write an improvement plan based on their survey results, as well as to present results to staff at program level staff meetings
. To read the report in PDF format click here

 

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